Question 1

What is a hospital management information system (HMIS)?

Accepted Answer

A hospital management information system (HMIS, also called a hospital management system or HMS) is the software a hospital runs on: patient registration and records, queues, consultation, laboratory, radiology, pharmacy, wards and beds, billing and claims, stores and reporting. In Kenya, hospitals must use a DHA-certified HMIS connected to the national health information exchange to serve Social Health Authority (SHA) members.

Question 2

Is Craft Care a DHA-certified HMIS?

Accepted Answer

Yes. Craft Care, by Craft Silicon Payment Limited, holds Digital Health System Certification CERT-2026-CRKMKKJZ from the Digital Health Agency of Kenya, issued 22 September 2026 and valid to 21 September 2028, and is on the DHA list of approved HMIS vendors.

Question 3

Can a county government use Craft Care for all its hospitals?

Accepted Answer

Yes. Craft Care is multi-tenant: a county, hospital group, NGO or individual facility signs up as an organisation and onboards each of its hospitals underneath, with every hospital's data kept separate and county-level oversight of all of them.

Question 4

Does Craft Care handle SHA claims?

Accepted Answer

Yes. SHA member eligibility checks, pre-authorisation and claim submission run inside the hospital workflow through the DHA AfyaConnect exchange, with ICD-11 coding and the national client, facility and health-worker registries.

Craft Care HMIS — DHA-certified Hospital Management Information System for Kenya

What the system covers